30 Day Returns
If your purchase isn't quite right, don't sweat it!
RETURNS POLICY
If you're having second thoughts about your activewear, don't worry; you have 30 days from the delivery date to return it.
If our product doesn't perform for you, we'll take it back.
*Please note it can take up to 10 days for us to process your return from the date we receive it.
WHAT IS YOUR RETURN POLICY?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way.
Returns will not be accepted if the original swing tag has been cut off.
We reserve the right to refuse a refund on any items that are not returned to us in their original condition.
We also reserve the right to refuse returns that are shipped after the 30-day grace period.
HOW WILL I BE REFUNDED?
Your refund will be made to the same payment method you used to place the order. For any returns made after the return period of 30 days, we reserve the right to refuse refund or issue refund.
30 Day Returns Period
All customers have 30 days from the delivery date to return a product.
We reserve the right to refuse returns that are shipped after the 30-day grace period.
Returning Items From Multiple Orders?
If you are returning items from multiple orders, please ensure these are returned separately to avoid any complications.
CAN I EXCHANGE MY PRODUCTS
We do not currently offer exchanges
We're working on making this available very soon.
RETURNING SOCKS, UNDERWEAR & BOTTLES
Please note that for hygiene reasons, any type of underwear, socks or bottles cannot be returned.
FREE RETURNS
All returns are processed within 10 days of reaching our warehouse. Please allow up to an additional 5 days for payment to appear in your bank account.
United States
Free
Yes
Yes
30 DAY RETURNS
For countries where we don't offer free returns, the cost of return is displayed in the returns portal. Where available, both collection from home and drop off will be visible as return options.
Any costs will be deducted from the final refund we send back to you.
Canada
Check Returns Portal
Yes
Check Returns Portal
Rest Of World
Check Returns Portal
Yes
Check Returns Portal
FINAL SALE PRODUCTS
CAN I RETURN FINAL SALE PRODUCTS?
United States & Canada Orders
Products marked 'Final Sale' on the product page are not eligible for returns, exchanges, refunds, or store credit.
These items will be marked 'Final Sale' on the product page and have been additionally discounted.
Note - This does not affect your statutory rights.
My Final Sale Product Is Faulty
Any final sale products that are faulty, misdescribed, or non-functional are eligible for return.
Please contact customer service if you have any questions on returning these items.
30 Day Returns Period
All customers have 30 days from the delivery date to return a product.
We reserve the right to refuse returns that are shipped after the 30-day grace period.
DAMAGED OR LOST PARCELS
I need help with a lost parcel
We are sorry that you received a faulty item!
Please contact customer support here and our team will investigate your order.
For any courier disputes, we may require you to get in touch with your local courier or complete a "Denial Of Receipt" form.
WHAT IS THE CLAIMS PROCESS?
Each courier has a "Denial Of Receipt" form which we are required to provide when starting a formal investigation on your behalf.
This document needs to be signed by you and list the details and quantities of each product that have been lost.
HOW LONG DO I HAVE TO PUT IN A CLAIM?
All claims for parcels arriving damaged or lost must be made within 7 days of the delivery date.
RECEIVED A FAULTY ITEM?
We are sorry that you received a faulty item!
WHAT TO DO WITH A FAULTY ITEM
We are sorry that you received a faulty item!
Please contact customer support here and provide photo evidence of the fault and we will work quickly to get this resolved for you.
Should I return a faulty item
Please DO NOT return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
How do i provide evidence of a fault
Please contact customer support here and provide:
- Your name and email address
- Order number (e.g #UK123456)
- Item name/description (if known)
- Photos that show the fault
Photos should include:
- The fault on the product as clearly as possible.
- The AYBL logo and label clearly visible on the item.
- A Full-length photo of the item.
How long do I have to report a faulty item
All claims for orders arriving with damaged or wrong items must be made within 30 days of the delivery date.